Thank you for choosing our digital goods, development, and marketing services. We strive to provide high-quality products and services to our customers. However, we understand that there may be instances where a refund or return is necessary. Please review our refund and returns policy below for digital goods, development, and marketing services:
1. Digital Goods:
a. Refunds: Due to the nature of digital goods, we generally do not offer refunds for digital products such as software, eBooks, online courses, or downloadable content, unless explicitly stated otherwise at the time of purchase.
b. Exceptions: If a digital product is found to be defective, unusable, or substantially different from its description, please contact us through contact form on website within 14 days of purchase. We will assess the situation on a case-by-case basis and may provide a refund, exchange, or alternative resolution.
2. Development Services:
a. Refunds: For development services, such as website development, software development, or application development, we do not typically offer refunds once the project has commenced, unless there are extenuating circumstances.
b. Cancellation: If you wish to cancel a development project before it has started, please notify us as soon as possible. Depending on the stage of the project, a partial refund or credit towards future services may be provided, subject to our assessment.
c. Satisfaction Guarantee: We are committed to your satisfaction. If, during the development process, you are unsatisfied with our services, please communicate your concerns to our project manager. We will work with you to address the issues and find a suitable resolution.
3. Marketing Services:
a. Refunds: Due to the nature of marketing services, such as SEO (Search Engine Optimization), social media management, digital advertising, and others marketing services we generally do not offer refunds once the services have been rendered.
b. Performance Guarantee: We strive to deliver effective marketing campaigns and measurable results. However, the outcome of marketing efforts can vary based on numerous factors beyond our control. Therefore, we do not guarantee specific results or outcomes from our marketing services.
c. Ongoing Services: If you have subscribed to ongoing marketing services, such as a monthly retainer, you may cancel your subscription at any time with prior notice. Refunds will be handled on a pro-rata basis for any unused portion of the services.
General Notes:
– All refund requests must be submitted in writing to our customer support team via email.
– Please provide detailed information about the reason for the refund or return request, including relevant order or project details.
– Refunds, if approved, will generally be issued using the original payment method.
– Any discounts, promotions, or special offers applied at the time of purchase may be deducted from the refund amount.
– This refund and returns policy is subject to change without prior notice. Please review the latest version on our website or contact us for any clarifications.
Please note that this policy is a general guideline, and we reserve the right to make exceptions or amendments on a case-by-case basis. Our primary objective is to ensure customer satisfaction, and we will do our best to address any concerns or issues you may have.